End User Support
In today’s business environment your IT equipment needs to operate with maximum uptime and efficiency so that you can manage your business. Your employees’ time should be concentrated on the core of your business rather than focused on issues related to technology.
We provide direct first level support for your employees so they can get back to business.
Our End User Support Services are built specifically for your changing business needs and are powered by our highly trained and certified team of employees. Our Proactive support ensures that your systems and users experience maximum uptime. Our first line support services are designed for companies just like yours, with flexibility around how, when and where you need us. We can add capacity to your existing service desk or manage the whole lot for you. It entirely depends on your requirements.
You will get unlimited benefits from our end user support:
Running a discovery phase helps to anticipate and mitigate risks, increases chances to attract investments, and boosts development efficiency. But there are some points when the discovery stage is not simply beneficial but of crucial importance for the project's success.
- Secure Remote Support Capabilities with Quick On-site Conversion
- Tier 1 Vendor Certifications for Sales and Support
- Dedicated Technicians with No Tiered Helpdesk
- 4 Hour Response Times with 24/7 Capabilities
- Largest Number of Local Service Technicians
- Persistent problems in the company
How long does the discovery phase take?
Depending on the project’s size and complexity, it usually takes between 1 and 5 weeks.
What are the next steps after the discovery phase?
After the discovery phase, you can easily proceed to the development phase having all necessary artifacts ready, attract investments, or approach a consultant to get feedback on your product and plans.
Should I participate in a Discovery Phase?
Sure! At least one representative from your side should join the discovery phase to participate in regular workshops (2-3 times per week), review bridging documents, and answer the questions that may arise.
What team is involved in the discovery phase?
The project team usually includes BA, PM, Solution Architect, UI/UX designer, Web & Mobile developers, Tech Lead, technology-specific experts (e.g., fintech, healthcare, insurance, etc.).