Desktop Support & Deployments
Our Desktop Support Team deals with end users and office equipment, this service would include break-fix and limited technical guidance and support, usually offered remotely, to support and fix any software related issues on a users’ computer and the company’s networks, phones and printers. We provide reliable, and managed IT Desktop support services to medium to large business in London, Europe Asia and Africa 115 countries around the world. We offer different range of services.
Our key services include:
Running a discovery phase helps to anticipate and mitigate risks, increases chances to attract investments, and boosts development efficiency. But there are some points when the discovery stage is not simply beneficial but of crucial importance for the project's success.
- Workstation issues
- Regular checkups of PC and desktop environments to ensure uninterrupted performance on all levels and departments
- Network problems
- Provide 24/7 IT support on all verticals
- Setting up and fixing printers
- Fully managed desktop solutions – we take full responsibility for your environment
- Configuring and rebuilding systems
- Desktop Assistant remote fix services – SLA driven support available as and when you need
- Installing hardware as well as software
- Managed services for Desktops
- Asset Tracking
- Migrations and Operating Systems
- Chargeable project-based support – discounted engineering time available through a voucher purchase scheme so you can utilise our technical support staff and escalate problems or work on projects as and when you need it
How long does the discovery phase take?
Depending on the project’s size and complexity, it usually takes between 1 and 5 weeks.
What are the next steps after the discovery phase?
After the discovery phase, you can easily proceed to the development phase having all necessary artifacts ready, attract investments, or approach a consultant to get feedback on your product and plans.
Should I participate in a Discovery Phase?
Sure! At least one representative from your side should join the discovery phase to participate in regular workshops (2-3 times per week), review bridging documents, and answer the questions that may arise.
What team is involved in the discovery phase?
The project team usually includes BA, PM, Solution Architect, UI/UX designer, Web & Mobile developers, Tech Lead, technology-specific experts (e.g., fintech, healthcare, insurance, etc.).
I would like to start with discovery. What’s next?
All you have to do is to drop us a line, and we’ll reach out to you to discuss the details of the project and further steps.
What if I skip Discovery?
Skipping the discovery phase exposes the project's success to the following risks:
- the product may prove more expensive and go over the budget
- high communication and re-work overhead in the development team
- spending the budget on low-priority features
If you want the project to succeed you'd better start with the discovery phase as it helps to validate your idea, analyze the market, understand the end user's needs, and make data-driven decisions.